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Shipping Policy

Last Updated: September 2, 2026

At ynzgepq, operated by Nordic Maritime Solutions DK ApS, we aim to provide clear and reliable shipping information. This Shipping Policy explains our shipping destinations, processing times, estimated delivery times, tracking, customs, and other important delivery information.

1. Shipping Destinations

We currently ship to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

Shipping availability may depend on the destination, product availability, delivery address, and carrier availability.

If we are unable to ship a particular product to your destination, this will normally be indicated during checkout or communicated to you after reviewing your order.

2. Shipping Costs

Standard Shipping: Free

We currently provide free standard shipping to eligible destinations listed above.

Any applicable shipping charges or additional delivery options will be clearly displayed during checkout before you complete your purchase.

Depending on the destination and circumstances of the shipment, customs duties, import taxes, VAT, clearance fees, or other local charges may apply.

3. Order Processing

Orders are processed after successful payment confirmation.

Estimated Processing Time: 3–5 business days

Orders are normally processed from Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

Processing times are estimates and may occasionally be longer due to product availability, payment verification, unusually high order volumes, or other circumstances.

4. Estimated Delivery Time

After order processing and dispatch, our estimated standard shipping time is:

Processing Time: 3–5 business days
Estimated Shipping Time: 5–8 business days
Estimated Total Delivery Time: 8–13 business days

These delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on factors including:

  • Destination country and delivery address

  • Carrier operations

  • Customs procedures

  • Public holidays

  • Weather conditions

  • Seasonal demand

  • Transportation disruptions

  • Other circumstances outside our reasonable control

Where available, tracking information can be used to check the latest status of your shipment.

5. Shipping Carriers

Depending on the destination and delivery requirements, we may use international or local shipping and logistics providers.

Carriers may include:

  • UPS

  • FedEx

  • Other suitable postal or parcel delivery providers

The carrier used for a particular order may vary depending on the destination, package dimensions, product type, carrier availability, and other logistical considerations.

Use of a particular carrier is not guaranteed unless specifically stated for your order.

6. Order Tracking

After your order has been dispatched, you will normally receive a shipping confirmation email.

Where tracking is available for the selected shipping service, the confirmation may contain a tracking number or tracking information.

Tracking information may not become active immediately after dispatch. It generally becomes available within 24–72 hours, depending on the carrier and shipping service.

If your tracking information has not updated after this period, you can contact us at:

vinadesimasou998@gmail.com

Please include your order number when contacting us.

7. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated timeframes stated in this policy. However, delivery delays can occasionally occur.

Possible causes include:

  • Severe weather conditions

  • Customs inspections or clearance

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High seasonal demand

  • Incorrect or incomplete delivery information

  • Events outside our reasonable control

If your shipment appears to be significantly delayed, please contact our customer service team. We will review the available tracking information and, where appropriate, contact the relevant carrier.

8. Customs Duties and Import Taxes

Orders delivered internationally may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country's authorities.

Where applicable, responsibility for these charges will depend on the destination, applicable laws, and the terms communicated during checkout.

Nordic Maritime Solutions DK ApS does not independently determine customs duties, import taxes, or other charges imposed by foreign customs or tax authorities.

Where taxes, duties, or other mandatory charges are included in the price or collected during checkout, this will be indicated where applicable.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

vinadesimasou998@gmail.com

Before an order has been dispatched, we may be able to update information such as:

  • Shipping address

  • Product selection

  • Quantity

  • Contact information

Whether a change or cancellation can be completed depends on the status of the order.

We cannot guarantee that an order can be modified or cancelled once processing or fulfillment has begun.

After an order has been dispatched, it generally cannot be modified or stopped. Any return after delivery will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please verify the following before submitting your order:

  • Full name

  • Street address

  • Postal code

  • City

  • Country

  • Telephone number

  • Email address

If you notice an error after placing your order, contact us as soon as possible.

If the order has not yet been dispatched, we may be able to correct the delivery information.

If a package cannot be delivered because materially incorrect or incomplete delivery information was provided, additional redelivery costs may apply where permitted by applicable law.

11. Lost Packages

If you believe that your package has been lost or if the tracking information shows an unusual or prolonged delay, please contact us.

Please provide:

  • Order number

  • Customer name

  • Delivery address

  • Tracking number, if available

  • Description of the issue

We will review the available shipment information and, where appropriate, contact the carrier to investigate.

The appropriate resolution will depend on the circumstances of the shipment and applicable consumer protection laws.

12. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If your package or product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide, where available:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging, where relevant

  • Tracking information

We will review the information and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

In these circumstances:

  • Products may arrive on different dates.

  • You may receive multiple tracking numbers.

  • Different carriers may be used for different packages.

If only part of your order has arrived, please check your shipping confirmation and tracking information before reporting an item as missing.

You may also contact us at vinadesimasou998@gmail.com for assistance.

14. Unclaimed or Refused Packages

If a package is refused, not collected, cannot be delivered, or is returned to the sender, please contact our customer service team.

We will review the circumstances and provide information regarding the available next steps.

Any refund, reshipment, or additional delivery charge will be handled according to our Return & Refund Policy, the circumstances of the order, and applicable consumer protection laws.

Additional costs will only be charged or deducted where permitted by applicable law.

15. Contact Information

For questions regarding shipping, tracking, delivery, damaged packages, or your order, please contact us using the following information:

Store Name:
ynzgepq

Legal Company Name:
Nordic Maritime Solutions DK ApS

Registered Office Address:
Torvet 21, 3.
6700 Esbjerg
Denmark

City:
Esbjerg

Postal Code:
6700

Country:
Denmark

Registration Date:
January 9, 2017 (09.01.2017)

Email:
vinadesimasou998@gmail.com

Phone:
+45 53 78 24 61

Thank you for shopping with ynzgepq, operated by Nordic Maritime Solutions DK ApS.

We aim to provide clear shipping information and reasonable assistance with questions concerning the processing, shipment, tracking, and delivery of your order.

Last Updated: September 2, 2026